20-2005 Family Services Credit Counselling Employee Assistance Program

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FAMILY SERVICES CREDIT COUNSELLING EAP. PROPOSAL TO PROVIDE Corporation of the County of Essex WITH A FULL SERVICE EMPLOYEE ASSISTANCE PROGRAM Covering the period April I, 2005 to March 31, 2006 with reference to Employee Assistance Program at Corporation of the County of Essex. Part A: Family Services Credit Counselling Employee Assistance Program. (FSCC EAP) proposes to provide Corporation of the County of Essex with employee assistance counselling services, as per the EAP. Proposal and in accordance with Family Service's National Quality Assurance standards. Specifically, Family Services Credit Counselling EAP (FSCC EAP) proposes to: 1. Provide program management/liaison, professional counsellors, and the support services of Family Services Credit Counselling (FSCC) to perform the following functions: a) to provide confidential counselling service to staff and members of their immediate families at any of the three services with an assured response within 24 hours of initial contact and the offer of an appointment within 48 business hours; b) to provide confidential counselling service to employees and their immediate families for up to six months after layoff or job loss; c) to provide a referral service to community resources as required with appropriate follow-up where needed; d) to provide up to two workshops each year as determined by the ongoing needs of Corporation of the County of Essex. e) to coordinate the collection of data that will facilitate the evaluation of the service without compromising the confidentiality of the program, reporting statistics to persons identified; f) to perform any other activity that might be reasonably requested by the parties involved to ensure the ongoing success of the service; g) to maintain liability coverage at a level of no less that $1,000,0000.00 inclusive of bodily injury and/or property damage per occurrence. 2. Provide 24-hour emergency service 1-800 telephone number to handle social and emotional crisis of Corporation of the County of Essex staff and their immediate families. 3. Maintain a clearly neutral role in all matters affecting the relationship between Corporation of the County of Essex and its employees. 4. FSCC EAP may at its option assign this agreement to another qualified employee assistance counselling service provider, providing it gives at least two weeks notice to the Corporation of the County of Essex. In the event of any such assignment FSCC EAP shall be released from its obligations under this agreement. 5. Inform appropriate Corporation of the County of Essex officials, no later than January 1,2006, of revisions to this agreement, including proposed fee changes and other matters that will require decisions before the new contract year, which commences April I, 2006.